Offering Farrier & Hoof Care Products Since 1998

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FAQ

HOOF-it Natural Flex Horseshoes

What materials compose Natural Flex Horseshoes?

Natural Flex horseshoes are constructed using a composite material designed to mimic the toughness and rigidity of a genuine hoof. They exhibit robust durability while also allowing for a slight degree of flexibility, thereby promoting hoof mechanics stimulation.

Which type of nails should be used in conjunction with Natural Flex Horseshoes?

First and foremost, it's crucial to consider the entire horses hoof. Ensuring an appropriate match, the length of the nail should align with the thickness of the horse's hoof wall. If the nail falls short in length, it may fail to penetrate the horn adequately, resulting in subpar horseshoe attachment. Conversely, a nail that proves excessively long can potentially inflict discomfort or harm upon the hoof's internal structure.

Commonly utilized in the United States is a city head nail. These Nataure Flex Horseshoes offer significant customizability. The key is to securely seat the head into the recessed part of the shoe, ensuring a strong clinch. If the available half moon shapes are insufficient, you can employ a hot pritchel to widen them as needed.

How do you shape the Natural Flex Horseshoes?

Natural Flex Horseshoes come with a wide web design, allowing you to fit them perfectly to your horse's hooves. To achieve this, select a shoe slightly wider than the hoof, place it on the hoof, and trace its outline with a marker. Then, carefully remove the excess shoe material to achieve an ideal fit. It's essential to emphasize that you should never trim the hoof to fit the shoe. Always ensure the shoe is a bit larger than the hoof, enabling customization for a proper fit.

Are Natural Flex Horseshoes sold in sets, pairs, or individually?

Due to the variation in size between a horse's front and back feet, we offer these shoes for sale in pairs, with each pair consisting of two shoes.

What's the process for measuring my horse to determine its shoe size?

It's quite straightforward. Measure across at the widest point and from the toe to a heel bulb. With this information, review the chart and locate the closest match that is just slightly larger than your measurements. 

 

HOOF-it Blacksmith Hoof Stand

What distinguishes a Standard from a Pro?

It is rather straightforward; the Pro version comes with an additional rubber base boot that mitigates the impact between the stand and the floor. It also provides the advantage of being non-slip on cement barn floors. Moreover, it has an extra weight of 1 pound, offering enhanced stability and additional protection.

Can I upgrade to a Pro version if I currently have a standard Blacksmith?

Absolutely, you can indeed. You only need to acquire a Base Boot, and you can attach it yourself.

Is it possible to replace the PostCradle Boot?

Indeed, since this part of the hoof stand is utilized with every use, it tends to exhibit the most wear and tear. When you deem it necessary to replace the rubber boot, you can place an order on our website. The price is quite reasonable, well under $20. Here is the link:https://www.hoof-it.com/collections/hoof-stands/products/postcradle-replacement-boot

What are the operational heights of the Blacksmith Hoof Stand?

he maximum height for the post is 24.25 inches, and it can be adjusted to a minimum height of 16.25 inches.

Why does your hoof stand feature a hexagon shape as opposed to a round one?

If the stand is knocked over by a horse or a human, it will not roll away. Instead, it will simply roll to the next side and stop. This helps prevent it from rolling into a dangerous situation.

What material is the Blacksmith hoof stand constructed?

The base of the hoof stand is crafted from a durable industrial composite material, ensuring it's both lightweight and robust. The post cradle combines an aluminum post with a composite cradle, topped with a rubber boot cover. This design enhances comfort for the horse and provides a non-slip surface.

Hoof Repairs

I ordered "Hoof Doctors" but received "Hoof Dressing" instead?

Equine One Natural Hoof Dressing, previously known as Hoof Doctor, is the same trusted product but with a new name. Rest assured, the formula remains unchanged.

Payment

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We also accept payment by PayPal or Amazon Pay. If you decide to use either of these two methods, you’ll be taken to either the PayPal or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our HOOF-it website once your transaction is complete.

Where is my refund?

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Ordering and delivery

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at sales@hoof-it.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Why has my order been canceled?

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via sales@hoof-it.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

When will my order arrive?

Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Returns

Can I return or exchange an item?

You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges. If you’re unsure about horseshoe sizes, we recommend ordering the two closest matches and returning the one that doesn’t fit.

How do I return an item?

Please contact our customer service team via info@hoof-it.com. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via info@hoof-it.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

How long does it take to return an item?

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

Misc

Do you sell gift vouchers?

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of $100, $50 or $20.